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Downtown Phoenix Homeless Outreach

We care about downtown's homeless population,

and we know you do too.

Who we are

Downtown Phoenix Inc. (DPI) is a nonprofit working to promote the continued revitalization of downtown through marketing, events, community outreach, economic development, streetscape and hospitality services. The Downtown Phoenix Ambassadors are probably one of the most recognizable and celebrated aspects of the organization, working with everyone from business owners to visitors. Acting as a kind of roving concierge, the Ambassadors are on duty 365 days a year to help — whether that means making a lunch recommendation, assisting the homeless, walking someone to their car or simply offering directions.

What we do

Through a partnership with Community Bridges Inc., the Downtown Phoenix Ambassadors help refer those in-need to vital assistance programs including substance abuse treatment, shelter, housing, meals, jobs and healthcare. By collaborating with various organizations in the Phoenix area, we hope to reduce homelessness in our city.

How to get in touch

If you see someone who needs assistance, have a question, see a safety concern or want to lend a hand — contact us! Wearing orange shirts with “Ask Me” on the back, Ambassadors are available seven days a week, every day of the year.

Call or text:
Monday-Thursday 6:30 a.m.-10 p.m.
Friday 6:30 a.m.-11 p.m.
Saturday 8 a.m.-11 p.m.
Sunday 8 a.m.- 10 p.m.


Generosity and empathy are encouraged, but giving money to panhandlers doesn’t always have the intended outcome. The donation may be used to support an addiction or keep someone sustained on the street instead of entering services. In some circumstances, it can delay a person from getting the life-saving help they need.

Panhandling Facts:

•  Not all panhandlers are homeless and not all homeless individuals panhandle
•  Most people asking for money would prefer a minimum wage job
•  Panhandling is legal and protected by the freedom of speech
•  The money donated to a panhandler may contribute to a life-threatening addiction
•  Giving money could help or harm — there is no way of knowing for sure

You can be a part of the solution

By connecting and partnering with the following organizations, your time, money and services can have the most impact.

Together, we can make a difference. 


DTPHX Homeless Outreach – Stakeholder Reference Guide
An overview of homelessness downtown, panhandling information, common issues for business and property owners and how to respond. Updated December 2016.

DTPHX Homeless Outreach – 4X9 Card
An overview of the Downtown Phoenix Homeless Outreach program. Updated December 2016.

DTPHX Homeless Outreach – 11X17 Poster
An overview of the Downtown Phoenix Homeless Outreach program. Updated December 2016.


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