6:05 pm

Downtown Phoenix Homeless Outreach

We care about downtown's homeless,

and we know you do too.

Who we are

Downtown Phoenix Inc. (DPI) is a nonprofit working to promote the continued revitalization of downtown through marketing, events, community outreach, economic development, streetscape and hospitality services. The Downtown Phoenix Ambassadors are the most recognizable aspect of the organization, wearing bright orange shirts with “Ask Me” on the back. We work with everyone from business owners to visitors, always ready to answer questions or lend a hand. The Ambassadors are on duty 365 days a year to help — whether that means making a lunch recommendation, assisting the homeless, walking someone to their car or simply offering directions.

What we do

Through a partnership with Community Bridges Inc., the Downtown Phoenix Ambassadors help connect those in-need to an array of services including substance abuse treatment, shelters, housing, meal assistance, job-training and healthcare. By collaborating with local governments, nonprofits, private organizations and the faith-based community, the goal is to reduce homelessness in Downtown Phoenix.

How to get in touch

If you see someone who needs assistance, have a question, see a safety concern or want to lend a hand — contact us! Wearing orange shirts with “Ask Me” on the back, Ambassadors are available seven days a week, every day of the year.

Call or text:
Monday-Thursday 6:30 a.m.-10 p.m.
Friday 6:30 a.m.-11 p.m.
Saturday 8 a.m.-11 p.m.
Sunday 8 a.m.- 10 p.m.


Generosity and empathy are encouraged, but giving money to panhandlers doesn’t always have the intended outcome. The donation may be used to support an addiction or keep someone sustained on the street instead of entering services. In some circumstances, it can delay a person from getting the life-saving help they need.

Panhandling Facts:

•  Not all panhandlers are homeless and not all homeless individuals panhandle
•  Panhandling is legal and protected by the freedom of speech
•  The money donated to a panhandler may contribute to a life-threatening addiction
•  Giving money could help or harm — there is no way of knowing for sure

You can be a part of the solution

The city of Phoenix has partnered with Downtown Phoenix Partnership (DPP) to debut Giving Meters in the Downtown Phoenix area.

The Giving Meters are repurposed parking meters, decorated by local artists, that are placed on sidewalks in areas with high foot traffic in downtown allowing people to give money that will help make sustainable change to those experiencing homelessness through supported services.

The Giving Meters will accept both cash, coins and credit cards. Funds donated will be administered by
PHX C.A.R.E.S., a city of Phoenix program that leads with services to help those experiencing homelessness find long-term solutions.

By connecting and partnering with the following organizations, your time, money and services can have the most impact.

Together, we can make a difference. 


DTPHX Homeless Outreach – Stakeholder Reference Guide
An overview of homelessness downtown, panhandling information, common issues for business and property owners and how to respond. Updated December 2016.

DTPHX Homeless Outreach – 4X9 Card
An overview of the Downtown Phoenix Homeless Outreach program.

DTPHX Homeless Outreach – 8.5X11 Flyer
An overview of the Downtown Phoenix Homeless Outreach program.

DTPHX Homeless Outreach – 11X17 Poster
An overview of the Downtown Phoenix Homeless Outreach program.


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