DTPHX Ambassadors: Doing small things with a big impact.

DTPHX Ambassadors

The DTPHX Ambassadors are an Enhanced Municipal Service delivered to the Downtown Core by Downtown Phoenix Inc. Their mission is to make a person’s visit to Downtown Phoenix safe, enjoyable, and memorable.


Downtown’s roving hospitality team is on duty seven days a week, 365 days a year to help you — whether that means walking you to your car, handing out free water and sunscreen, or simply offering directions. Ambassadors are on foot or bike in areas of high pedestrian activity. Look for the folks wearing orange shirts with “ASK ME” on the back.

Complimentary Hospitality Services Provided in the Downtown Core

  • Walking Escorts
  • Car Battery Jumps
  • Umbrella Escorts
  • Restaurant Recommendations
  • Personalized Tours
  • Entertainment Info

Social Services Outreach

The Ambassador Social Services Outreach program is focused on connecting individuals experiencing homelessness to services. In partnership with dehp Integrative Services, the Social Services Outreach team helps identify those in need, builds relationships through daily connections, coordinates with local support services, and helps eliminate barriers to permanent supportive housing for individuals experiencing homelessness.

Caretakers of the Core

The “Downtown Core,” also known as the Enhanced Municipal Services District, is the Ambassador service area. The boundaries for the Downtown Core are Seventh Street on the east to Third Avenue on the west, Fillmore Street on the north to the Union Pacific tracks (south of Jackson Street) on the south.

Contact the Ambassadors

Call: 602-495-1500
Email: ambassadors@dtphx.org
Monday – Thursday: 7 a.m. – 8 p.m.
Friday & Saturday: 7 a.m. – 10 p.m.
Sunday: 9 a.m.- 6 p.m.

Downtown Phoenix Information Center

1 E. Washington St., Ste. 230
Phoenix, AZ 85004

Visit the Downtown Phoenix Ambassadors headquarters, located on the second floor of CityScape, to find everything from restaurant menus and coupons to maps, directories and other visitor resources. Plus, there’s always an Ambassador on hand to answer your questions.